Refund policy

At Rayfa, we are committed to delivering premium-quality attars and perfumes to our customers. Due to the personal and hygienic nature of fragrance products, we follow a strict No Return Policy.

No Return Policy

All attar and perfume purchases are final. We do not accept returns, exchanges, or cancellations once an order has been confirmed and delivered.

For reasons of hygiene, safety, and quality assurance, opened, used, or tested fragrance products are not eligible for return under any circumstances.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect product, kindly contact us within 24 hours of receiving your order.

Email us at:
📧 rayfaindia@gmail.com

Please include clear photos/videos and your order details so our team can review the issue and provide a suitable resolution.

Non-Returnable Items

The following items are non-returnable:

All attars and perfumes
Personal fragrance and beauty products
Discounted or sale items
Gift cards

Exchanges

We do not offer direct exchanges. However, in case of a verified damaged or incorrect product, our team will assist you with a replacement or refund as per policy.